JSON API » tickets » tickets/update

Updates an existing ticket.

Input parameters

Requires authentication and the administrator or commerce role privileges.

Name	Type	Description	Required	Default value
auth_username	String	Authentication username.	Yes
auth_password	String	Authentication password.	Yes
id	Integer	ID of ticket to update.	Yes
note_body	String	Note body.	No	Empty string.
note_subject	String	Note subject.	No	Empty string.
status	String	New status. "closed", "customer", or "parent".	No	Current value.
validation	Integer	1 to validate input then return, 0 for full action.	No	0
filenameX	String	Name of file X. X should start from 0. First file will have parameter named as filename0	No
fileX	String	base64 encoded data for file number X	No

Adding a note to a ticket using this function includes the note in the notification email, which adding the note separately does not. The note_subject is typically not set.

Responses

Code	Description
201	Input passed validation. Only returned if validation=1.
204	Success.
400	Invalid input parameters specified. Check the key and message fields for more details.
401	The authentication details provided are invalid.
402	Your role does not allow this.
403	Your rate plan does not allow this.
404	The ticket does not exist, or you do not have permission to update it.

Data returned

No data is returned.

Example: Replying to a ticket

http://enswitch.example.com/api/json/tickets/update/?auth_username=user;auth_password=password;id=123;status=customer;note_body=This+is+a+reply

{ "responses":[ { "code":"204", "key":"", "message":"OK" } ] }

Change history

Version	Changes
4.2	filenameX and fileX parameters added.
3.15	Function added.