It can often be useful for users to be able to make external calls from the system using a callerid that is not a number on the system. For example, a user might want to make a call from a desk handset using their mobile number as callerid so that any returned calls go to their mobile. This can be done by adding their mobile number to their customer as a callerid only number.

When configuring this, it's important to ensure that users cannot use this feature to commit callerid fraud. To prevent such fraud, only a system administrator may add callerid only numbers. Customers may not do this for themselves. When adding callerid only numbers, you should always verify that the user does indeed control the number being added, and add it only to their customer.

To configure a callerid only number

  1. Log in to the Enswitch web interface.
  2. Go to System » Inbound groups.
  3. Click on the group you wish to add the numbers to.
  4. Click the "Add numbers" link.
  5. Enter the starting number, ending number if more than one number, group, and class. The group and class must allow customers to set numbers as callerids.
  6. Set the number purpose to be callerid only.
  7. Select which customer to add the number or numbers to.
  8. Click the "Add" button.
  9. Switch to the customer you added the number or numbers to.
  10. Set the callerids for any desired features such as telephone lines to the number or numbers added.