Dial by name allows callers to reach a person by entering characters of the name on their telephone keypad.
To configure dial by name
- Log in to the Enswitch web interface.
- Set a number, feature code, IVR destination, or similar to point to the dial by name feature.
- Go to Features » People.
- Set the internal extension field to be the number to dial to reach this person. This can be a telephone line, number, or feature code.
- Optionally, set a mailbox to be owned by this person under Features » Mailboxes, then record a name for the mailbox using 0 then 3 from the voicemail main menu.
- Repeat for any other people who are to be reachable by dial by name.
Callers can then call the number, feature code, or IVR destination and enter characters of the last name of the person they are trying to reach. If there are multiple matches, they will be played the names of any matches as below. If there are more than 10 matches, they will be asked to enter more characters. When they choose a match, they are then transferred to the internal extension of that person.
When playing the names of matches, the system looks for the following and uses the first available:
- If there is a mailbox with the same number as the person's internal extension, and it has a name recorded, the name is used.
- Else, if the person is the owner of any mailboxes which have names recorded, the name of first one (sorted by mailbox number) is used.
- Else, if the person is the owner of any telephone lines which forward to mailboxes on no answer, and any of the mailboxes have names recorded, the name of first one (sorted by mailbox number) is used.
- Else, if the person is the owner of any telephone lines which are set to monitor mailboxes for message waiting, and any of the mailboxes have names recorded, the name of first one (sorted by mailbox number) is used.
- Else, the name of the person is spelt out letter by letter.