Feature prefixes allow you to modify the behaviour of the call by adding a prefix to the called number. The system interprets the prefix, then strips it off before routing the call.

To add a new feature prefix

  1. Log in to the Enswitch web interface.
  2. Go to Features » Feature prefixes.
  3. Click the "New" button.
  4. Enter the following:
    • The prefix to match.
    • Optionally a description.
    • The purpose of the feature prefix. See below for details.
    • If you are logged in as a system owner, whether the feature prefix may be used by all customers on the system.
  5. Click the "Save" button.

The following purposes are defined:

  • Join a conference without asking for the conference code. The caller can asked for a PIN, or can but put directly in the conference as administrator, talker, or listener without asking for a PIN.
  • An external number. This can be used to implement 9 for an outside line.
  • Hide callerid. Use this to prevent your callerid being sent.
  • Mailbox. Dial the prefix followed by a mailbox number to directly call that mailbox. This is useful for transferring external callers if you know the person you wish to transfer them to is unavailable.
  • Record the call. The record group can then be chosen. Note that the record group settings, such as percentage of calls to record, still apply. Therefore it's possible that the call will not actually be recorded.
  • Set call forwarding. Dial the prefix followed by a number to set call forwarding to that number for the telephone line you are calling from.
  • Spy on the call. Optionally, the spy can talk to the caller. A PIN can be specified to protect this feature.
  • Use a voucher.