Mailboxes can be owned by a person; if this person has an email address set, an email with an attached .wav or .pdf file is sent for each message saved. It's normal, but not required, to have a mailbox for each telephone line. More than one telephone line, hunt group, etc, may share a mailbox.

To add a new mailbox

  1. Log in to the Enswitch web interface.
  2. Go to Features » Mailboxes.
  3. Click the "New" button.
  4. Enter the following:
    • A number for the mailbox.
    • Optionally a description.
    • Optionally a person who owns the mailbox.
    • The settings for the menus to play when calling to retrieve messages.
    • How to notify the mailbox owner when a new message arrives.
    • Where to forward the call if the caller press 0 during the greeting.
  5. Click the "Save" button.
  6. Set any telephone lines, hunt groups, etc, to use the mailbox as desired.