Remote access allows you to call into the system then make calls out. This takes one of three forms:

  • A number that you call, and a menu then asks you for a number to call. This is the most common use for remote access; if in doubt use this type.
  • The system calls you back. You dial the remote access number from the number specified, and hang up once you hear it ring. The system will then call you at the number specified. Once you answer, you are asked for a number to call.
  • The system directly calls the number you dialled after stripping off the authentication prefix. This type is only used to accept outbound calls from customers' SIP devices that cannot use normal SIP authentication. In this case, the device can add a secret prefix to the called number.

To add a new remote access account

  1. Log in to the Enswitch web interface.
  2. Go to Features » Remote access.
  3. Click the "New" button.
  4. Enter the following:
    • A name for the account.
    • Optionally a description.
    • Whether to play the menu, call back, or place the call directly.
    • Optionally a person who owns the account.
    • If your system is configured for dial plans, the dial plan for outbound calls.
    • The class of service if you have any.
    • The record group if you have any.
    • The callerids to send on calls out.
    • Whether the account is locked. If locked it cannot be used.
    • Whether to play the customer's balance to the caller.
    • Whether to automatically dial a fixed number. If set, the caller will not be asked for a destination.
    • Whether to play DTMF to the caller when answered.
    • The authentication to use. All of the values you enter must be matched.
  5. Click the "Save" button.
  6. If you set the type to be the menu or call back, create a number to call in.